Sanlo shipped a batch of 110 polished through-hole floating balls via international express on May 15, 2026. The customer received the goods on May 24th and found that there were many concave spots on the surface of the floating balls. The customer immediately provided feedback to Sanlo. Sanlo organized a meeting with personnel as soon as possible to analyze that the main reason was due to the thin wall thickness of the product, which was only 0.6mm. Although we put bubble bags on it and packaged it in two cardboard boxes, we still couldn't avoid dents and scratches caused by external pressure between the floating balls during transportation. After discussion, it was unanimously agreed to replace the packaging inside the float and increase the distance protection between the floats. So we have our new packaging. This type of air column packaging can provide better 360 degree all-round protection for floating balls, and will not cause collision and scratches between floating balls due to external pressure.
After we replaced the packaging, the customer expressed satisfaction with the new packaging and recognized our high work efficiency, patience, and good attitude. Customer satisfaction is a high recognition of our work. Sanlo has always adhered to the after-sales service tenet of "customer first, urgent customer needs, and meeting customer needs". We listen carefully to customer feedback in the first time, provide efficient solutions in the first time, and reply to customers' emails in the first time, so that customers can rest assured. Under such after-sales service rules, Sanlo can better protect every customer and ensure that they have no worries.
